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E-Shit, round IV


July 09, 2007 - 12:55 p.m.

I have really got to stop doing business with E-Trade. Every time I visit their fucking piece-of-crap website I find yet something new that makes me mad, so I should just convince them to sell my loan to a real bank and get rid of me. They manage to fuck up nearly everything about the loan experience. There's nowhere to find monthly statements online. They make it a pain in the ass to pay the loan electronically. Their online help is flat wrong or full of broken URLs. Their customer service people, when they finally get around to responding to questions, answers questions I didn't ask, doesn't answer questions I DID ask, and makes dumb assumptions and sends me off in wrong directions. And at least once, they have outright lied.

I am to the point now where if one of their commercials comes on television, I have to change the channel, or I will throw shit at the screen and swear at it. The only other entity that prompts that reaction in me is George W. Bush.

But I don't owe him tens of thousands of dollars.


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